Before buying your tickets, keep the following recommendations in mind:
- Connect early: Log in a few minutes before the sale starts, especially if the event has a virtual queue.
- Check your internet connection: Use a stable connection and avoid refreshing or closing the page during the purchase process.
- Avoid opening multiple tabs or devices: This can affect your purchasing experience or the functioning of the virtual queue.
- Have your payment method ready: Make sure your card is enabled for online purchases and, if you are buying from abroad, also for international purchases.
- Enable your bank notifications: This way you can quickly approve any necessary security validations.
- Have the necessary information on hand: If the event requires ticket nomination, prepare the details of all attendees before starting the purchase.
- Complete your purchase within the available time: Once it’s your turn, you will have a limited time to finalize the purchase. If this time expires, the selected tickets will become available again.
- Protect your account: Do not share your email or password with others.
Once your purchase is complete, you will receive an email with the summary and details of your order. You can also review your purchase information from your account. If you do not receive the confirmation email within a few minutes, check your junk or spam folder.
💡 To make any post-purchase requests easier to process, we recommend that the Ticketmaster account holder and the payment method holder be the same person. This will help streamline any requests related to your purchase, as, for security reasons, only the account holder is authorized to request changes, refunds, or any other actions related to their tickets.