Is your purchase marked as "Canceled," but you see the charge on your account?
This may be due to a temporary hold that is usually automatically released within no more than 72 business hours.
What to do in these cases?
Wait 72 business hours from the purchase attempt. Normally, the charge will disappear automatically.
If after 72 hours the charge is still on your account, contact us by filling out the Fan Support Form.
Attach a supporting document in PDF (ideally your bank statement or account summary) showing the authorization code of the purchase.
Important: If 72 hours have not passed, please wait that period before contacting us.