The virtual queue is enabled in massive events, and seeks to control the flow of visitors that
arrive at the website, seeking to ensure a fair and reliable online experience for all fans,
rearranging randomly so that everyone can have the opportunity to purchase.
Keep in mind that, 30 minutes prior to the sale, you will enter a waiting room. Fans arriving
after the sale start time will be added to the end of the queue on a first-come, first-served
basis.
Can I get out of line?
Yes, there is no problem with you leaving the queue, your place in the queue is saved by
your IP address, remember that you can enter your email in the lower area, being able to
generate an alert when it is your turn.
Do not forget that you will only have 15 minutes to make your purchase, once this process
is finished, you will be assigned a new place in line if you need to continue in the purchase
process.
Why are you asking me for verification?
Ticketmaster implements verification, in order to take care of the proper allocation of seats
for our clients, being able to mitigate the massive connection to the queue by web pages in a
large percentage.
If I'm in line, do I have my ticket insured?
No, being in line does not guarantee your purchase for an event, as this is subject to
available stock.